Refund policy

Refund & Return Policy

We want you to be happy with your Lazqit stickers. If something isn’t right with your order, please contact us and we’ll do our best to make it right.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A clear photo of the item and packaging
A short description of the issue

Once reviewed, we’ll offer a replacement or a full refund, including any applicable delivery charges.

Change-of-Mind Returns

Unused sticker products may be returned within 7 days of delivery, provided they are:

Unused and unpeeled
In their original condition
Inside their original packaging
Accompanied by proof of purchase

Customers are responsible for return delivery costs. Original delivery charges are non-refundable unless the order was damaged, defective, or incorrect.

Items That Cannot Be Returned

We cannot accept returns for:

Stickers that have been peeled, applied, used, bent, or damaged after delivery
Opened sticker packs or sheets
Custom-made or personalized products
Sale or clearance items marked as final sale
Items returned without their original packaging

Slight differences in colour may occur because of screen settings and printing variations. These minor differences are not considered defects.

Delivery Issues

If your order has not arrived, please contact us with your order number so we can check the shipment with the delivery provider.

If tracking shows the order as delivered but you cannot find it, please contact us within 48 hours of the delivery notification. We’ll investigate the issue with the courier, but we cannot guarantee a refund or replacement if the order was delivered to the address provided at checkout.

Orders returned because of an incorrect or incomplete address may require an additional delivery fee to be shipped again.

Refunds

Once your return is received and approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the amount to appear, depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled before they are prepared or handed over to the courier. Once an order has been dispatched, it can no longer be cancelled and must follow the return conditions above.

Custom or personalized orders cannot be cancelled once production has started.